Terms of service
1. The service
Tiwizit ("the service", "we") is a web application that researches public social-media content around a topic, plans a week of posts, writes drafts, generates images and edits video clips for a brand you describe, and keeps a record of what you approve. It does not publish anything to any platform. You copy or download approved posts and publish them yourself.
2. Your account
You need an account to use the service. You are responsible for what happens under it and for keeping your sign-in details private. You must be at least 18 and able to enter a contract. One account is one person; an account can hold the number of brands its plan allows.
3. Plans, trial and payment
Plans and prices are on the pricing page. Every plan starts with a 7-day free trial; a payment card is required to start it and the first charge happens when the trial ends unless you cancel before. Subscriptions renew monthly or yearly until cancelled. You can change or cancel your plan at any time from the billing page; changes are prorated and a cancelled plan runs to the end of the paid period. Payments are processed by Stripe; we never receive your full card number. Refunds are described in the refund policy.
Some features are metered per account (research runs, generated images, writing calls, weeks written ahead, comments read). The current limits are on the pricing page and inside the app. We may change limits or prices for future periods with notice by email or in the app.
4. Your content and ours
You own what you give the service (your brand record, photos, clips, edits) and what the service produces for you (drafts, images, rendered reels, plans, research about your brand). We use it only to run the service for you. We do not use your content to train models. You give us the licence needed to store and process it for that purpose.
The drafts are produced by automated systems from your brand record and public data. They can be wrong. You are responsible for reviewing every post before you publish it and for its accuracy, legality and compliance with the platforms you post to. The service flags figures it cannot verify; that flag is help, not a guarantee.
The software, the design, the name Tiwizit and the marks remain ours.
5. Research and monitoring of public accounts
Research and the competitor monitor read public posts, profiles and comments of accounts you name or that match your topic. You may only ask the service to read accounts whose content is public, and you agree to use what it reports in a way that respects the platforms' terms and the people behind those accounts. The service stores the counts and text it needs to build your reports and lets you remove accounts from your watchlist at any time.
6. Acceptable use
Do not use the service to produce content that is unlawful, defamatory, deceptive, hateful, or that infringes someone else's rights; to impersonate a person or organisation; to send spam; or to probe, overload or reverse-engineer the service. We may suspend an account that does.
7. Third parties
The service runs on providers we do not control: Vercel (hosting), Supabase (database and sign-in), Stripe (payments), Anthropic (writing and analysis), Apify (reading public posts), Ideogram (image generation) and GitHub (scheduled jobs). Their availability affects ours. Our privacy policy lists what each receives.
8. No warranty, limited liability
The service is provided as it is, without warranty of any kind, to the extent the law allows. We do not promise a particular result from any post. Our total liability to you for anything arising from the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss.
9. Ending the agreement
You can cancel at any time. We can end or suspend the service for breach of these terms, or discontinue it with at least 30 days' notice, in which case unused prepaid time is refunded. After the end you can download your approved posts for 30 days; write to us to have the account and its data deleted earlier.
10. Law and changes
These terms are governed by the laws of the State of California, and disputes go to the courts of San Francisco County, unless the law where you live gives you a right you cannot waive. We may update these terms; material changes are announced by email or in the app at least 14 days before they apply. Continuing to use the service after that date means you accept them.