Refund policy
1. During the free trial
Every plan starts with 7 days free. Cancel at any point before the trial ends and nothing is charged. There is nothing to refund.
2. Monthly plans
A monthly charge covers the month ahead. If you cancel during a paid month, the plan stays active until the end of that month and no partial refund is made. The first month right after the trial is not refunded once the trial has ended; you can cancel it before the trial ends.
3. Yearly plans
A yearly charge can be refunded in full within 14 days of the charge, if you write to us in that window. After 14 days, the plan runs to the end of the year and is not refunded.
4. Changing plan
Moving between Solo, Studio and Agency, or between monthly and yearly, is prorated by Stripe: the unused part of the current period is credited against the new plan. No separate refund is needed.
5. If something went wrong
If you were charged by mistake, charged twice, or the service was unavailable for most of a period you paid for, write to us and we will put it right, with a refund where that is the fair outcome. Refunds go back to the card that paid, through Stripe, usually within 5 to 10 business days.
6. How to ask
Email the address above from the address on your account, with the date of the charge. Cancelling itself is done inside the app, on the billing page.